Collection: Our Warranty
WE STAND BEHIND EVERY SEAT.
Built right. Built to last. And when something isn't right, we'll make it right.
At TAKE UR SEAT®, we believe quality shouldn't end when the box leaves our facility.
Every chair we make is designed, engineered, and assembled with the expectation that it will be used — every day, year after year.
That's why we stand behind the products we build.
BUILT WITH PURPOSE.
A chair isn't just a collection of components.
FRAME · MECHANISM · CYLINDER · CASTERS · UPHOLSTERY · MATERIALS · WORKMANSHIP
Every part has a job to do.
We select and build our products with real-world use in mind, because durability isn't something that should be added after the fact.
It's part of the design.
- OUR PROMISE IS SIMPLE.
- OUR PROMISE IS SIMPLE.
- OUR PROMISE IS SIMPLE.
- OUR PROMISE IS SIMPLE.
IF WE BUILT IT, WE STAND BEHIND IT.
If your TAKE UR SEAT® chair experiences a genuine manufacturing defect in materials or workmanship during normal, intended use, we'll work with you to make it right.
Depending on the situation, that may mean:
REPLACEMENT COMPONENT
We'll provide the part needed to restore your chair.
REPAIR
When appropriate, we'll help get the product back to the condition it was designed to deliver.
REPLACEMENT CHAIR
When a defect cannot reasonably be resolved with a component or repair, we'll replace the product.
We don't believe in making you navigate a complicated process just to find out whether we're willing to stand behind what we built.
If there's a genuine problem with our product, we'll work with you to solve it.
WHAT OUR WARRANTY COVERS
Our warranty covers defects in materials and workmanship under normal and intended use.
This may include defects involving:
✓ Structural components
✓ Mechanical components
✓ Gas lift components
✓ Base and caster components
✓ Functional hardware
✓ Manufacturing or assembly defects
✓ Other covered components that fail due to a manufacturing defect
Coverage applies subject to the applicable product warranty terms and manufacturer specifications.
WHEN SOMETHING ISN'T RIGHT
If you believe your TAKE UR SEAT® product has a manufacturing defect, contact our customer support team.
01 — CONTACT US
Tell us what happened.
02 — HELP US UNDERSTAND
We'll ask for information that helps us understand the issue, which may include:
• Product or model information
• Proof of purchase
• A description of the issue
• Photos or videos showing the problem
• Additional information when necessary to evaluate the claim
03 — WE'LL FIND THE RIGHT SOLUTION
Our goal isn't simply to determine whether a claim qualifies.
Our goal is to understand what happened and find the right solution.
OUR APPROACH
We could tell you:
30 days.
60 days.
90 days.
But that's not what our relationship with you should be about.
We build chairs for years of use — not for a countdown on a calendar.
Our warranty exists because we believe in the products we make.
We don't build our chairs to be returned.
We build them to be used.
And when a genuine manufacturing problem occurs, we make it right.
WARRANTY TERMS
Warranty coverage is subject to the following terms:
- The warranty applies to manufacturing defects in materials and workmanship under normal and intended use.
- The warranty is valid only when the product is used within its specified weight capacity and intended application.
- Warranty coverage does not extend to normal wear and tear, misuse, abuse, negligence, unauthorized modification, improper assembly, accidents, or damage caused by circumstances outside the intended use of the product.
- The warranty applies to the original purchaser and is non-transferable unless otherwise stated in writing by TAKE UR SEAT®.
- Warranty claims may require proof of purchase and additional information necessary to evaluate the claim.
- TAKE UR SEAT® may, at its discretion, provide replacement parts, repair the product, or replace the product when a covered manufacturing defect is confirmed.
- Replacement parts or products may be new or functionally equivalent components.
- Warranty coverage does not include labor, installation, removal, or costs associated with servicing the product unless otherwise expressly stated.
- Warranty coverage is limited to the applicable product and terms stated at the time of purchase.
TAKE UR SEAT® reserves the right to determine the appropriate remedy for a verified warranty claim in accordance with the applicable warranty terms and law.
